COVID-19 and Our Updated Returns Policy
Effective March 25, 2020
Returns of products purchased during the coronavirus pandemic are not allowed. At this time, we will no longer issue RMA’s (return merchandise authorization) for products purchased on or after March 25, 2020. Aprons & Smocks will review this policy each month. Check back for updates.
Returns Policy (order placed prior to March 25, 2020):
We are not issuing RMA’s (return merchandise authorization) at this time. If you need to return items, please contact firstname.lastname@example.org with your request. She will notify you when it’s time to ship the return to Aprons & Smocks. Until then, we request that you hold onto the items you wish to return.
CUSTOM PRODUCTS, EMBROIDERED PRODUCTS AND SCREEN PRINT PRODUCTS CANNOT BE RETURNED
*All returns must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc) in resalable condition. We will not accept returns if item(s) are not in their original, 100% resalable condition. (Such as items that have been altered, customized, embroidered, screen printed, worn, laundered, are missing tags, smell like smoke, have pet hair on them, are soiled or have been generally mistreated.) If your returned items show any signs of the above, you will be notified that the item will be returned to you and no refund will be issued.
*All returned orders (not exchanges) over $100.00 may be subject to a 15% restocking fee. This fee will be waived if you place a similar order with us within 30 days of your initial purchase.We do not refund or credit any shipping charges. Shipping charges are the sole responsibility of the returnee/exchange.