Returns & Exchanges

Returns Policy

Effective January 4, 2021

FACE MASKS, CUSTOM PRODUCTS, EMBROIDERED PRODUCTS AND SCREEN PRINT PRODUCTS CANNOT BE RETURNED

We are currently accepting product returns for items purchased during the COVID-19 pandemic (February 2020-December 2020). Returns for 2020 will be accepted until February 28, 2021.

Products purchased in 2021 must be returned within 30 days of receipt.

Your return must include the original packaging and tagging (bags, attached tags, labels, decorative boxes, etc) in resalable condition. We will not accept returns if item(s) are not in their original, 100% resalable condition. (Such as items that have been altered, customized, worn, laundered, are missing tags, smell like smoke, have pet hair on them, are soiled or have been generally mistreated.) If your returned items show any signs of the above, you will be notified that the item will be returned to you and no refund will be issued.

*All returned orders (not exchanges) over $100.00 may be subject to a 15% restocking fee. This fee will be waived if you place a similar order with us within 30 days of your initial purchase.

We do not refund or credit any shipping charges. Shipping charges are the sole responsibility of the returnee/exchange.

When & how will I be reimbursed?

Products properly returned according to the above guidelines are eligible for a refund in the form of a credit to the original method of payment. If it’s been more than 90 days since your order was placed, a check will be issued and mailed to you. Returns will be inspected prior to issuing credit. Upon receipt and processing of the return, we will credit you for your total purchase price (not including any shipping charges). Please keep in mind that credit card issuers vary in the time they take to post credits.

What if my order arrived damaged, is defective or is not the correct product?

In the event that your order is incorrect, damaged, or defective, please contact us by phone (877-277-6609) or email (becky@apronsandsmocks.com) for further instructions.

To get started with your return request, complete the form below. Our team will respond to you via email within 1-2 business days with information on how to return the items.