Providing you fast and friendly service is very important to us. We want you to receive your order as quickly as possible and we do our very best to keep an adequate on-going supply of inventory to ensure you receive your order FAST.
Shipping rates are provided by our carrier-UPS. UPS does not deliver to P.O. Box’s, we need a street address. Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. Duties and/or brokerage fees (or the like) are the responsibility of the customer.
Expedited shipping requests must be received by 11:00 AM daily.
Within 24 hours of the order processing (excluding weekends and holidays) your products will be shipped. For orders that include embroidery or screen printing, please allow an additional 8 to 14 business days.
An email confirmation with tracking will be sent once your order has shipped. Visit the My Account page for the most up-to-date status on your order.
Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.
In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. Customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.
Aprons & Smocks shall not be liable for any delay in transit. Delivery dates are best estimates only. Aprons & Smocks is not responsible for negligent acts by delivery service, including lost, stolen or damaged parcels.