Please be aware that due to COVID-19 and the increased amount of packages during the holidays, UPS delivery dates are not guaranteed.
If the inventory is available, MOST orders ship the same business day if the order is received by 12 pm EST. All in-stock orders leave our warehouse within one business day from the date the order has been accepted and confirmed. All delivery times are based on working days and do not include weekends or holidays. All orders placed on weekends and holidays will ship the following business day.
CUSTOM PRODUCTS, EMBROIDERED PRODUCTS, AND SCREEN PRINT PRODUCTS CANNOT BE RETURNED
Holiday Shipping & Delivery
Christmas Delivery (Non-personalized): We recommend that you place orders no later than Wednesday, December 16th. Orders placed after December 16th cannot be guaranteed delivery before Christmas. At this time, UPS and USPS cannot guarantee delivery of expedited or standard packages before Christmas.
Personalized orders placed between December 3, 2020, through January 3, 2021: Personalization orders during this timeframe will experience additional delays due to the order demand and upcoming holiday closures. Please be aware that the embroidery for these orders will begin starting on January 4, 2021. Please allow 12-20 business days for the personalized orders to be complete. Once complete, your order will be shipped to you via the method you selected at checkout.
Christmas & New Years: All non-personalized orders place between Wednesday, December 23, 2020, through Sunday, January 3, 2021, will be processed by the shipping department starting on Monday, January 4, 2021. Personalized orders will be sent to embroidery or screen print departments starting on Monday, January 4, 2021. Please allow 12-20 business days for the personalized orders to be complete. Once complete, your order will be shipped to you via the method you selected at checkout.
In order to deliver your order as quickly as possible, Aprons & Smocks may ship items in multiple shipments. This will not increase your shipping charges.
Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Aprons & Smocks’ discretion and will not increase your shipping charges.
Changes / Cancellations
Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.
Tracking Your Order
You can track your shipment by visiting https://www.apronsandsmocks.com/my-account/, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.
Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then advise our office immediately so we may assist you with your claim.
UPS is the carrier for shipments from ApronsandSmocks.com
- UPS Ground – Your order ships via UPS Ground within one business day from acceptance and confirmation. Transit time is 1-5 business days. Please refer to the general transit time map below
- Rushed Shipping – Available options will be displayed during checkout. Daily cut-off time for rush orders is 12 PM (Eastern Time). Please be aware that due to COVID-19 and the increased amount of packages, UPS delivery dates are not guaranteed.
- International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and collected by the delivering shipping company.
- The map above is a general representation of transit times for UPS Ground shipments. In limited areas, transit times may differ between shipments to commercial and residential locations.
- UPS Ground business days are Monday through Friday (excluding holidays)
- Scheduled business days and delivery schedules are revised occasionally due to change in distribution and volume, especially during holiday periods. Service to some remote areas may also require additional delivery days.
- Example: A package shipped via UPS Ground on Monday with a transit schedule of 2 business days, (not including the day the package shipped) would be expected for delivery on Wednesday.
In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.
Aprons & Smocks shall not be liable for any delay in transit. Delivery dates are best estimates only. Aprons & Smocks is not responsible for negligent acts by delivery service, including lost, stolen, or damaged parcels.