Frequently Asked Questions

 

Ordering (27)

Categories: Ordering, Returns

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email becky@apronsandsmocks.com with your order # and reason for cancellation. Cancellation requests are not accepted over the phone.

If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Yes! We offer price quotes to businesses and organizations to review. To request a quote, please click here or email becky@apronsandsmocks.com.

Categories: Customization, Ordering

The current turnaround time for customization is 35-45 business days from the date the order is processed. Business days are Monday through Friday.

Categories: Customization, Ordering

Due to the artwork cost, mock-ups are provided after an order is received. A proof/mock-up will be provided within 5-7 business days for your review. We offer unlimited revisions. No work will commence until proof/mock-up has been approved.

Category: Ordering

Yes, we offer wholesale pricing to everyone! Our wholesale prices are displayed on our website product pages. No special account is needed.

Categories: Customization, Ordering

Yes! Personalize your apron, smock, chef wear, or any other purchase with your own logo or text. Aprons & Smocks offer both screen print and embroidery to meet all of your personalization needs.

Embroidery is when the wording or logo is sewn directly into the fabric using decorative needlework.  Embroidery is the art of decorating fabric or other materials with designs stitched with thread. Best when applied to heavier garments such as aprons and smocks.

Our starting price for text/name and logo/artwork embroidery is $9.95  per item (up to 3 lines) or 12,000 stitches.  Extra fees may for logos that contain over 12,000 stitches Aprons & Smocks offers the following embroidery price discounts:

  • Buy 1 – 4 for $9.95 each
  • Buy 5 for $7.86 each
  • Buy 11 for $6.99 each
  • Buy 24 for $6.32 each
  • Buy 48 for $5.94 each
  • Buy 96 for $5.55 each
  • Buy 144 for $5.29 each
  • Buy 160 for $4.95 each

In addition, if you decide to have a logo embroidered there is a $49.00 one-time set-up fee.

Mock-ups are provided for logo embroidery orders prior to any embroidery work commencing.

Embroidery personalization options are available on each product page. 

Categories: Customization, Ordering

Yes, we do! Screen printing is the process of applying an image or design to materials by the use of a stencil. Screen printing is commonly used on aprons, t-shirts, sweatshirts, and a wide range of promotional items. Screen Printing involves numerous steps. Each color is applied through a separate screen. Screen printing provides a highly durable image and is very economical for large runs.

The minimum for screen printing is 12 pieces.

Aprons & Smocks offers the following screen print price structure based on the quantity ordered. These fees do not include the price of the product:

  • Buy 12-23 for $6.65 each
  • Buy 24 for $5.80 each
  • Buy 48 for $5.20 each
  • Buy 96 for $4.45 each
  • Buy 144 for $4.35 each
  • Buy 288 for $4.20 each
  • Buy 500 for $3.90 each

In addition, there is a set-up fee based on the number of colors in your artwork. A set-up fee applies to new and repeat orders.

  • 1-color ($35 set-up fee)
  • 2-colors ($45 set-up fee)
  • 3-colors ($55 set-up fee)
  • 4-colors ($65 set-up fee)
  • 5-colors ($75 set-up fee)

Screen Print personalization options are available on each product page.

Categories: Ordering, Returns

In the event that your order is incorrect, damaged, or defective, please email becky@apronsandsmocks.com for further instructions.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples. We will offer a full credit for the cost of that sample against an order placed with apronsandsmocks.com within 30 days from receipt of the sample order. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples.

Categories: Ordering, Returns

At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.

Categories: Ordering, Shipping

UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses. We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA.

Currently the turnaround time is 10-15 business days for products to leave the warehouse in Georgia. Once your order ships, you’ll receive a tracking # that will allow you to determine the estimated delivery date.

Categories: Ordering, Shipping

We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA. Currently, non-customized order will leave warehouse in 25-30 business days. Business days are Monday through Friday. Once your order leaves the warehouse, you’ll receive an order update email with the tracking details. Shipping transit time is based on the option selected during checkout.

Categories: Ordering, Shipping

UPS is the carrier for shipments from ApronsandSmocks.com. Orders will ship from the warehouse in Woodstock, GA within 10-15 business days via the method selected at checkout.

  • UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses
  • UPS Ground – Estimated transit time is 1-5 business days from the date the order ships. Please refer to the general transit time map below
  • Rushed Shipping – At this time we are not offering expedited or rush shipping.
  • International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.
Categories: Ordering, Shipping

Yes, we do ship to Canada. Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.

Categories: Ordering, Shipping

You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Category: Ordering

You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Categories: Ordering, Shipping

We offer a built-in estimated shipping calculator on the “cart” page. Add a product to the cart to use the estimated shipping calculator.

Category: Ordering

Occasionally, we do offer coupon codes or other promotions to our email list. If you’d like to receive these special offers, be sure to join the email list. Click here to join.

Category: Ordering

If an your order is backorder or partial backorder, you will be charged at the time the order is processed. However, if you decide to cancel the order prior to shipment, we will refund you 100% of the order (including shipping and taxes, if applicable). Also, all customized orders whether the product is in-stock or out-of-stock will be charged when the order is processed.

Category: Ordering

Currently, we charge sales tax in Connecticut, Illinois, Indiana, Georgia, Texas and Wisconsin. If you are placing an order for a tax exempt organization or if you are a reseller, please email your tax exempt paperwork to becky@apronsandsmocks.com

Category: Ordering

For customization orders, your card or PayPal account will be charge at the time the order is processed. For all other orders, you are charged when the products actually ship. You will notice the transaction as authorized/pending in your account until we capture the payment upon shipment.

Category: Ordering

Once you’ve submitted your order, our customer care team will process the order within 1-3 business days. Once the order has been processed you’ll receive an order update email.

Category: Ordering

We offer credit card, PayPal, check and purchase orders (pre-approval required for new customers).

Categories: Customization, Ordering

Yes, you can! Embroidery has no minimum requirements. Screen print requires 12 pieces. You may mix and match products to reach the 12 piece minimum requirement.

Category: Ordering

Yes, you can mix sizes and/or colors of the same product to receive the bulk pricing as shown on the product page.

Category: Ordering

For blank products, the answer is no. The only requirement we have is for screen printing, the minimum is 12 pieces.

Yes, we do accept purchase orders for the following entities: Military, Schools, Counties, States, Cities, Churches, Police Dept., Fire Dept., Federal Government, Embroidery & Screen Print businesses. Please email becky@apronsandsmocks.com if you need an account set up for placing purchase orders.

Shipping (6)

Categories: Ordering, Shipping

UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses. We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA.

Currently the turnaround time is 10-15 business days for products to leave the warehouse in Georgia. Once your order ships, you’ll receive a tracking # that will allow you to determine the estimated delivery date.

Categories: Ordering, Shipping

We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA. Currently, non-customized order will leave warehouse in 25-30 business days. Business days are Monday through Friday. Once your order leaves the warehouse, you’ll receive an order update email with the tracking details. Shipping transit time is based on the option selected during checkout.

Categories: Ordering, Shipping

UPS is the carrier for shipments from ApronsandSmocks.com. Orders will ship from the warehouse in Woodstock, GA within 10-15 business days via the method selected at checkout.

  • UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses
  • UPS Ground – Estimated transit time is 1-5 business days from the date the order ships. Please refer to the general transit time map below
  • Rushed Shipping – At this time we are not offering expedited or rush shipping.
  • International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.
Categories: Ordering, Shipping

Yes, we do ship to Canada. Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.

Categories: Ordering, Shipping

You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Categories: Ordering, Shipping

We offer a built-in estimated shipping calculator on the “cart” page. Add a product to the cart to use the estimated shipping calculator.

Customization (6)

Yes! We offer price quotes to businesses and organizations to review. To request a quote, please click here or email becky@apronsandsmocks.com.

Categories: Customization, Ordering

The current turnaround time for customization is 35-45 business days from the date the order is processed. Business days are Monday through Friday.

Categories: Customization, Ordering

Due to the artwork cost, mock-ups are provided after an order is received. A proof/mock-up will be provided within 5-7 business days for your review. We offer unlimited revisions. No work will commence until proof/mock-up has been approved.

Categories: Customization, Ordering

Yes! Personalize your apron, smock, chef wear, or any other purchase with your own logo or text. Aprons & Smocks offer both screen print and embroidery to meet all of your personalization needs.

Embroidery is when the wording or logo is sewn directly into the fabric using decorative needlework.  Embroidery is the art of decorating fabric or other materials with designs stitched with thread. Best when applied to heavier garments such as aprons and smocks.

Our starting price for text/name and logo/artwork embroidery is $9.95  per item (up to 3 lines) or 12,000 stitches.  Extra fees may for logos that contain over 12,000 stitches Aprons & Smocks offers the following embroidery price discounts:

  • Buy 1 – 4 for $9.95 each
  • Buy 5 for $7.86 each
  • Buy 11 for $6.99 each
  • Buy 24 for $6.32 each
  • Buy 48 for $5.94 each
  • Buy 96 for $5.55 each
  • Buy 144 for $5.29 each
  • Buy 160 for $4.95 each

In addition, if you decide to have a logo embroidered there is a $49.00 one-time set-up fee.

Mock-ups are provided for logo embroidery orders prior to any embroidery work commencing.

Embroidery personalization options are available on each product page. 

Categories: Customization, Ordering

Yes, we do! Screen printing is the process of applying an image or design to materials by the use of a stencil. Screen printing is commonly used on aprons, t-shirts, sweatshirts, and a wide range of promotional items. Screen Printing involves numerous steps. Each color is applied through a separate screen. Screen printing provides a highly durable image and is very economical for large runs.

The minimum for screen printing is 12 pieces.

Aprons & Smocks offers the following screen print price structure based on the quantity ordered. These fees do not include the price of the product:

  • Buy 12-23 for $6.65 each
  • Buy 24 for $5.80 each
  • Buy 48 for $5.20 each
  • Buy 96 for $4.45 each
  • Buy 144 for $4.35 each
  • Buy 288 for $4.20 each
  • Buy 500 for $3.90 each

In addition, there is a set-up fee based on the number of colors in your artwork. A set-up fee applies to new and repeat orders.

  • 1-color ($35 set-up fee)
  • 2-colors ($45 set-up fee)
  • 3-colors ($55 set-up fee)
  • 4-colors ($65 set-up fee)
  • 5-colors ($75 set-up fee)

Screen Print personalization options are available on each product page.

Categories: Customization, Ordering

Yes, you can! Embroidery has no minimum requirements. Screen print requires 12 pieces. You may mix and match products to reach the 12 piece minimum requirement.

Company & Product Info (3)

Yes! We offer price quotes to businesses and organizations to review. To request a quote, please click here or email becky@apronsandsmocks.com.

Due to the demand and internal costs associated with product samples, we are forced to charge for samples. We will offer a full credit for the cost of that sample against an order placed with apronsandsmocks.com within 30 days from receipt of the sample order. If multiple samples are ordered, we will only credit against the actual items that are ordered, not all samples.

Yes, we do accept purchase orders for the following entities: Military, Schools, Counties, States, Cities, Churches, Police Dept., Fire Dept., Federal Government, Embroidery & Screen Print businesses. Please email becky@apronsandsmocks.com if you need an account set up for placing purchase orders.

Returns (3)

Categories: Ordering, Returns

Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email becky@apronsandsmocks.com with your order # and reason for cancellation. Cancellation requests are not accepted over the phone.

If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.

Categories: Ordering, Returns

In the event that your order is incorrect, damaged, or defective, please email becky@apronsandsmocks.com for further instructions.

Categories: Ordering, Returns

At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.