Frequently Asked Questions

 

Ordering (6)

Categories: Ordering, Shipping
UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses. We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA. Currently the turnaround time is 10-15 business days for products to leave the warehouse in Georgia. Once your order ships, you’ll receive a tracking # that will allow you to determine the estimated delivery date.
Categories: Ordering, Shipping

We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA. Currently, non-customized order will leave warehouse in 25-30 business days. Business days are Monday through Friday. Once your order leaves the warehouse, you’ll receive an order update email with the tracking details. Shipping transit time is based on the option selected during checkout.

Categories: Ordering, Shipping

UPS is the carrier for shipments from ApronsandSmocks.com. Orders will ship from the warehouse in Woodstock, GA within 10-15 business days via the method selected at checkout.

  • UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses
  • UPS Ground – Estimated transit time is 1-5 business days from the date the order ships. Please refer to the general transit time map below
  • Rushed Shipping – At this time we are not offering expedited or rush shipping.
  • International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.
Categories: Ordering, Shipping

Yes, we do ship to Canada. Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.

Categories: Ordering, Shipping

You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Categories: Ordering, Shipping

We offer a built-in estimated shipping calculator on the “cart” page. Add a product to the cart to use the estimated shipping calculator.

Shipping (9)

Categories: Returns, Shipping

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then email becky@apronsandsmocks.com immediately so we may assist you with your claim.

Categories: Returns, Shipping

In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.

If your tracking # is showing the order was delivered and you do not have it, please email becky@apronsandsmocks.com with your order #.

Category: Shipping

Products from the same order may ship at different times based on item availability. When this occurs, the status of your order may be labeled ‘Partial Backorder.’ Partial shipment of an order is at Aprons & Smocks’ discretion and will not increase your shipping charges.

Categories: Ordering, Shipping

UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses. We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA.

Currently the turnaround time is 10-15 business days for products to leave the warehouse in Georgia. Once your order ships, you’ll receive a tracking # that will allow you to determine the estimated delivery date.

Categories: Ordering, Shipping

We are a distributor of Fame products. Orders are sent directly to Fame to be fulfilled and shipped from their warehouse located in Woodstock, GA. Currently, non-customized order will leave warehouse in 25-30 business days. Business days are Monday through Friday. Once your order leaves the warehouse, you’ll receive an order update email with the tracking details. Shipping transit time is based on the option selected during checkout.

Categories: Ordering, Shipping

UPS is the carrier for shipments from ApronsandSmocks.com. Orders will ship from the warehouse in Woodstock, GA within 10-15 business days via the method selected at checkout.

  • UPS SurePost – is an economy, residential, ground service. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. Estimated transit time of 5 to 7 business days (from the date the order shipped), for the states within the continental US. Estimated delivery of 7 to 14 days after tendered to the U.S. Postal Service for packages destined for Alaska, Hawaii, Puerto Rico, and US territories. Estimated delivery of 3 to 6 weeks after tendered to the U.S. Postal Service for packages destined for APO/FPO addresses
  • UPS Ground – Estimated transit time is 1-5 business days from the date the order ships. Please refer to the general transit time map below
  • Rushed Shipping – At this time we are not offering expedited or rush shipping.
  • International Shipping – Regarding international shipments, Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.
Categories: Ordering, Shipping

Yes, we do ship to Canada. Aprons & Smocks does not handle the duties or brokerage fees on non-domestic shipments. International orders may incur additional charges, please do not confuse these with the shipping charges from Aprons & Smocks. These import duties, taxes or other charges are assessed by the customs office and are based on the listed value of the package. Duties and/or brokerage fees (or the like) are the responsibility of the customer and are collected by the delivering shipping company.

Categories: Ordering, Shipping

You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address you specified. Please note that it may take up to 24 hours before your order tracking information is available from the carrier’s tracking system. That means even though your package has already shipped to you from our warehouse, the carrier may not be able to provide any information about your package for up to 24 hours.

Categories: Ordering, Shipping

We offer a built-in estimated shipping calculator on the “cart” page. Add a product to the cart to use the estimated shipping calculator.

Returns (2)

Categories: Returns, Shipping

Freight claims for damaged or missing shipments are the responsibility of the customer. Shipping claims are to be filed by the customer with the delivery carrier and any losses incurred are at the customer’s expense. If you receive a shipment in damaged condition, you MUST retain all packaging and contents for examination by the carrier. You MUST immediately advise the carrier by phone and in writing and then email becky@apronsandsmocks.com immediately so we may assist you with your claim.

Categories: Returns, Shipping

In the event a package is returned due to incorrect shipping information or the inability for mail service to deliver, customer care will contact you. The customer will be responsible for paying a shipping fee to have the package sent again. If the customer decides not to pay the shipping fee, a 50% restocking fee will be applied with the remaining balance refunded to the customer.

If your tracking # is showing the order was delivered and you do not have it, please email becky@apronsandsmocks.com with your order #.