Cancellation and order change requests are subject to an order’s shipping status. If the order has not shipped, customer care will make every effort to process the request. Please email firstname.lastname@example.org with your order # and reason for cancellation. Cancellation requests are not accepted over the phone.
If the order has shipped or been sent to the customization department, customer care can no longer cancel or change the order and the purchaser will be required to follow the return process.