Can I get a sample product sent to me?
Due to the demand and internal costs associated with product samples, we are forced to charge for samples. We will offer a full credit for the cost of that sample against an order placed with apronsandsmocks.com within 30 days from receipt…
What if my order arrived damaged, is defective, or is not the correct product?
In the event that your order is incorrect, damaged, or defective, please email sales@apronsandsmocks.com for further instructions.
I ordered the wrong size or color, can I exchange it for the correct size/color?
At this time we cannot process exchanges. You may complete a return and place a new order at any time for alternate product(s). To return products, please review our return policy and fill out the Return Authorization Form.
Do you offer screen printing services?
Yes, we do! Screen printing is the process of applying an image or design to materials by the use of a stencil. Screen printing is commonly used on aprons, t-shirts, sweatshirts, and a wide range of promotional items. Screen Printing involves…
Do you offer embroidery services?
Yes! Personalize your apron, smock, chef wear, or any other purchase with your own logo or text. Aprons & Smocks offer both screen print and embroidery to meet all of your personalization needs.
Embroidery is when the wording or logo…
Do you offer Wholesale pricing?
Yes, we offer wholesale pricing to everyone! Our wholesale prices are displayed on our website product pages. No special account is needed.
Can I get a mock-up prior to placing a customization order?
Due to the artwork cost, mock-ups are provided after an order is received. A proof/mock-up will be provided within 5-7 business days for your review. We offer unlimited revisions. No work will commence until proof/mock-up has been approved…
What is the turnaround time for customization?
The current turnaround time for customization is up to 3-4 weeks from the date the order is processed.
Can I get a price quote?
Yes! We offer price quotes to businesses and organizations to review. To request a quote, please click here or email sales@apronsandsmocks.com.
How can I check my order status?
You can track your order by visiting My Account. Once your order ships, we will send you a shipping confirmation email which will include a tracking number that enables you to track the progress of the packages from our warehouse to the address…
